privacy policy

Privacy Policy

Privacy policy


"Onn Rides – Bike and Car Rentals in Hyderabad" found on Google Search (referred to as the "Platform"), along with any services accessed by Users (hereinafter referred to as "you", "your" or "User") through the Platform, is subject to your agreement with the terms and conditions outlined in the Terms of Service available on the Platform and this privacy policy ("Privacy Policy").




The primary objective of this Privacy Policy is to establish a comprehensive framework for the collection, utilization, and protection of any personal and/or sensitive data gathered by us. This Policy outlines our protocols for the collection, use, processing, disclosure, and safeguarding of information acquired through the Platform. Any capitalized terms not defined within this Privacy Policy shall carry the same meaning ascribed to them in our Terms of Service. Any mention of the Privacy Policy within this document refers to the latest version thereof.


1. Authorization

 1.1 This Privacy Policy is a legal agreement between you and our company. By accepting it or using our services, you agree to follow its rules, which control how we interact with you on our platform.


 1.2 Please take the time to read this Privacy Policy carefully because it affects your rights and responsibilities. By using our platform and services, you show that you understand and agree to this Privacy Policy. If you don't agree, please don't use our website or services.


Here's a summary of how we handle information:

· We only use your information fairly and legally to provide services.

· We only collect information for specific, lawful reasons.

· We make sure the information we collect is relevant and not too much for what we need.

· You can review and update your information whenever you need to.

· We only keep your information for as long as we need to, or as the law requires.

· If you disagree with this Privacy Policy, you can choose not to give us your information or withdraw your consent at any time. However, this might mean we can't provide you with some services. You can tell us if you want to withdraw your consent by emailing


 1.3 We won't be responsible for any problems if we have to share your information for valid reasons, or if something happens that's not our fault.



User Information: encompasses a wide array of data that pertains to individuals and aids in their identification or interaction with our services. This includes but is not limited to:


Personal Data: Any information that directly or indirectly identifies a natural person, such as their name, contact details, email address, gender, age, organizational affiliations, demographic details (like address and postal code), as well as any information relevant to their product preferences or choices provided by the user during the utilization of our services.


Sensitive Personal Data: This category encapsulates information of a more sensitive nature, including government-issued ID details, financial information (such as bank account or payment card details), and any other data falling under the realm of personal data, but of a particularly sensitive nature as provided to us for the purpose of engaging with our platform.


Technical Information: Data collected through various technologies including cookies, web beacons, or similar tools that automatically record certain information from the user's device. This may encompass Internet Protocol (IP) addresses, device/browser specifications, Internet service provider (ISP), page navigation patterns, operating system specifications, hardware details, unique device identifiers, camera data, and mobile network information. This category also includes usage data and user statistics.


Locational Information: Data obtained through GPS or similar means, detailing the geographical location of the user, locational data, and user tracking information.


Social Media Data: If a user accesses our platform through a third-party service, such as a social media platform, or connects our services to such a platform, the information we collect may include their username associated with that platform, any information or content the third-party platform allows us to access (such as profile pictures, email addresses, or friends lists), and any information made public by the user on said platform. Users authorize us to collect, store, and utilize such information from third-party platforms in accordance with our privacy policy.


Non-Personal Information: This category encompasses generic and non-identifying data shared with us to facilitate the utilization of our services. It includes information like browser details, data collected through cookies, pixel tags, and similar technologies, as well as demographic information. This data is generally collected in aggregate form, without singling out any individual user.


Collectively, these categories constitute "User Information", providing insights into user interactions and preferences while safeguarding individual privacy and data integrity.


3. Information Gathering and Storage

 3.1 Information is gathered through various channels, including your registration as a User or utilization of certain Platform Services. This may occur:

3.2 Directly from You Such as information provided in forms, expressed preferences, or purchase history.

3.3 Indirectly from You Including observations of your activity on the Platform.

3.4 Automatically from You Through cookies or similar technologies set on your device.

3.5 From Service Providers We may receive data from third-party platforms, marketing firms, or business partners.


Please note, different categories of information may be subject to distinct treatment under this privacy policy.


4. Reasons for Information Collection

 The Company undertakes the collection, utilization, storage, and processing of your Information in accordance with applicable laws, including instances where such actions are permissible with your consent. These actions encompass:


· Facilitating your use of the Platform and delivering services.

· Addressing your inquiries and providing information about Platform services.

· Offering information, materials, and promotions relevant to Platform services.

· Distributing crucial updates about the Platform, including alterations to terms and conditions.

· Conducting surveys and delivering marketing communications.

· Enhancing user experience.

· Assisting with problem resolution on the Platform, including technical troubleshooting.

· Safeguarding the integrity and proper operation of the Platform.

· Conducting academic research, surveys, and analytical studies on user behavior and preferences.

· Complying with legal and law enforcement requirements, including investigations related to public safety.

· Implementing information security measures.

· Identifying and addressing security breaches, computer contaminants, or viruses.

· Investigating, preventing, or addressing illegal activities and suspected fraud.

· Facilitating potential business evaluation or investment.

· Utilizing non-sensitive Information for business or research purposes, such as improving the Platform and offered products/services.

· Aggregating and analysing Information to enhance service quality, without disclosing sensitive personal data.


These purposes collectively constitute "Legitimate Purposes."


5. Information Sharing and Disclosure

 5.1 We value your privacy and do not engage in renting, selling, or sharing any information collected from you with third parties unless necessary to provide you with our services. Any such disclosure will adhere to this Privacy Policy and be conducted in compliance with legal procedures.

 5.2 Information may be shared with third-party service providers or vendors essential for delivering the services you request.

 5.3 We may disclose information provided by you on the Platform when deemed necessary or appropriate:

 5.3.1 In compliance with applicable laws, including those outside your country of residence.

 5.3.2 To adhere to legal processes.

 5.3.3 To respond to requests from public or government authorities, even those outside your country of residence.

 5.3.4 To safeguard our operations or those of our affiliates.

 5.3.5 To protect our rights, privacy, safety, or property, as well as those of our affiliates, you, or others.

 5.3.6 To enable us to pursue available remedies or mitigate potential damages.

 5.3.7 To shield against legal liability.

 5.3.8 To ensure the personal safety of Platform users.

 5.3.9 To prevent or investigate potential wrongdoing associated with the Platform.


5.4 In the event of a merger or acquisition involving our company, information may be shared with the acquiring entity as part of the transition process.

5.5 Information may be shared with service providers on a need-to-know basis, subject to confidentiality obligations, to enhance our products and services. These service providers include vendors, partners, advertisers, and others, who offer various services such as contact information verification, website hosting, data analysis, and more.

5.6 Our employees and agents adhere to a strict confidentiality policy. Confidential information is disclosed to them only on a need-to-know basis, and any breach is handled rigorously.

5.7 Except for information disclosed under this section, we will share information only with your authorization.


6. Connections to External Websites and Third-Party Services

6.1 Our Platform may include links to external websites for your convenience. However, please note that the presence of these links does not imply any affiliation or endorsement by us. Each of these linked sites operates under its own terms of service and privacy policy, which you should review before providing any personal information.


6.2 Certain features on our Platform may be provided by third-party hosts, and your use of such features will be subject to their respective privacy policies.


6.3 We cannot be held liable for any issues that may arise from your interaction with these third-party sites or features. This includes but is not limited to, loss of data, damages, or expenses incurred.


6.4 We may occasionally use your information to send you promotional material about third-party products or services, provided you have given us permission to do so. However, we cannot be held responsible for any unauthorized access to your information by third parties, unless such access results directly from our negligence or intentional wrongdoing.


6.5 When you choose to make payments for our services, you may be directed to payment gateways hosted by third-party platforms or companies. Your financial information will be collected, stored, and managed by these third-party platforms, and they will implement appropriate security measures to safeguard your data. We encourage you to review and accept the privacy policy of these third-party platforms before proceeding with any transactions.


7. Privacy Concerning Minors

Our Services are intended for use by individuals of legal age, as determined by the relevant privacy laws in your jurisdiction. We are committed to not knowingly collecting Personal Information from individuals under this age limit. If you suspect that Personal Information about a minor has been provided on our Platform, please contact us promptly. We will swiftly take appropriate actions to address and remove such information.


8. Rights Related to Data Protection

8.1 You possess certain entitlements regarding your Personal Information. With respect to applicable laws, you maintain the following rights:

 8.1.1 Rectification, Correction, Updating, and Removal of Your Information: You have the authority to access, amend, adjust, or delete your Personal Information by either accessing your user profile or contacting us via email.

 8.1.2 Accessing, Updating, or Deleting Your Information: Our Services and associated documentation on our Platform grant you the capability to access, update, or delete specific Personal Information from your Account, if present. Upon request, we will furnish information regarding the existence of your Personal Information within a reasonable timeframe. Please acknowledge that certain data may need to be retained for record-keeping purposes, fulfilling our Services, meeting our obligations to you, or adhering to legal requirements.

 8.1.3 Objecting to or Restricting Processing of Your Information: You retain the right to: (i) object to our processing of your Personal Information; and/or (ii) request the restriction of processing your Personal Information.

 8.1.5 Portability: You are entitled to request the transfer of Your Personal Information to another controller, or directly to you, in a structured, commonly used, and machine-readable format.

 8.2 To exercise these rights, kindly reach out to us at


9. Information Storage and Transfer

 Your Information will predominantly be retained electronically, although specific data may also be stored physically. While we may store, collect, process, and utilize your data in countries beyond the Republic of India, we ensure compliance with relevant laws. Agreements with third parties, whether within or outside India, may be established for the storage or processing of your information or data. These third parties are expected to uphold their own security standards to protect your information or data, and we will reasonably require them to adopt adequate security measures for this purpose.


10. Cookies and Tracking Mechanisms

10.1 Our Platform may employ 'cookies' and other Technical Information. 'Cookies' are small text files containing alphanumeric numbers used to gather information about Platform activity. Technical Information assists us in analysing web traffic and tailoring the Platform to your preferences. It's important to note that cookies do not grant us access to your computer or mobile device. Regarding cookies, you have the option to decline their installation by adjusting your web browser settings; however, this may limit your access to the full functionality of the Platform.

 10.2 Our utilization of cookies and Technical Information enables us to enhance the Platform and your user experience. Additionally, we may analyse Technical Information devoid of Sensitive Personal Information for trends and statistics.


11. Information Retention

 We will maintain your Information for the duration of your active Account or as required to fulfill our Services. The Information collected will be retained and utilized as necessary to adhere to legal obligations, resolve disputes, or for other legitimate purposes. Should you choose to cancel, deactivate, or unsubscribe your account, we are not obligated to retain your Information. However, we may retain User-related Information for the maximum period permitted by law from the date of Account deactivation.


12. Security Practices and Safeguards

· You acknowledge and consent to the storage of your Information in third-party cloud service infrastructure providers. While we have taken all reasonable precautions to ensure the secure storage of your data, we cannot be held liable for any data breaches by third-party cloud service infrastructure providers beyond our control. In addition to the security measures implemented by these providers, we employ physical, managerial, technical, and operational safeguards in line with industry standards and best practices to protect the Information we collect. Our practices include the use of secure servers mandated by applicable laws. We regularly review our Information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access.


· However, no security system is entirely foolproof. While we strive to safeguard our database, we cannot guarantee its absolute security, nor can we ensure that the Information you transmit to us over the internet will not be intercepted. Nevertheless, we make every effort to secure any information transmitted to us and prevent unauthorized access, disclosure, alteration, or destruction through our physical, technical, and managerial safeguards.


· Please note that emails and other communications sent to us through our Platform are not encrypted. We strongly advise against transmitting any confidential information through these channels.


13. Changes to This Privacy Policy

 We reserve the right to modify our data privacy practices and update this Privacy Policy as necessary, with such changes being made available on the Platform. However, our dedication to safeguarding your privacy remains steadfast. We recommend that you regularly review this Privacy Policy to stay informed about any revisions. By continuing to use the Platform and Services or providing Information after such updates, you unconditionally accept the revised Privacy Policy. Additionally, we retain the right to deny or suspend access to all or any part of the service to individuals whom we reasonably believe have contravened any provision of this Privacy Policy.


14. Other Considerations

 This Privacy Policy solely pertains to the Information collected by us through the Platform and does not extend to any unsolicited information provided by you through the Platform or any other means. Any unsolicited information shall be considered non-confidential, and we reserve the right to utilize or disclose such unsolicited information without limitations. The rights and remedies outlined in this Policy can be exercised as needed and are cumulative, not exclusive of rights or remedies provided by law. Waivers of rights under this Policy must be in writing. Failure to exercise or delay in exercising any such right or remedy does not constitute a waiver of that right or remedy, nor of any other right or remedy.


15. Complaints Officer

To adhere to the Information Technology Act, 2000 ("IT Act") and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ("Intermediary Guidelines"), we have designated a grievance officer to ensure compliance with these regulations.

 Grievance Officer:

Name: Mr. Shaik Ghouse

Address: Pillar no: 955, Erragadda metro station R S hotel erragadda metro station, Telangana 500018

Phone: +91 90195 95595 / +91 77956 87594



The grievance officer commits to responding to every complaint within 24 hours of receipt and endeavours to resolve the issue within 15 days of receipt. Please note that any suggestions provided by the Company regarding the use of our Services should not be interpreted as a warranty.


For any concerns, grievances, or inquiries concerning our privacy or data practices, please don't hesitate to contact us via email at